If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. 7h47. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. This WAN socket can be used with either a FTTP interface or a FTTC modem. Steps taken from a post on the BT Community. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. My speed has dropped to 40Mbps on my wifi devices. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. Save the file. Insert the other end of the broadband cable into the Broadband socket on your hub. This would be a double NAT (two router) condition which isn't recommended. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. 1 user liked/thanked this post: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". The router is now displaying hidden ssid. 8) Wait for your devices to reconnect. Copyright Expert Reviews Holdings Ltd 2023. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Enter the admin password. (the macaddress is the same as the wifi router apart from a few letters. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. So I decided to direct message them on Twitter. Manage your account BT added that an update for all users would be available by the end of May. This complaint isnt resolved for me. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. I have raised a complaint with BT as MacBook works fine, but app does not. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Smart Setup is BT's online set-up wizard. Find out which main phone socket you have Find out about your Openreach modem Use our hub light guide. I viewed pages 9100 through to 9150. 11:58 AM. How long will it take to get BT Broadband once I've ordered? Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. Also problems connecting to my wireless Canon scanner printer. Ask questions and share tips with other people 24 hours a day. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. The BT Home Hub 2.0 was a combined wireless router and phone. 9:48 PM. Smart Setup is BT's online set-up wizard. . After raising a complaint with BT I had yet to hear anything from BT. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Broadband speeds No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). To turn the lights off go to Home, Hub light control. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. MacBook then doesn't work. 4) Enter the Admin password. If it doesn't accept the admin password, click on Hint. (Not Business variant). Maybe this is a shoal of red herrings! Ive got a man from BT ringing me during the week so I will report back what happens. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Simply connect a 3rd party router to any LAN port on the hub. What? This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. It can. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. 9:11 AM Sonos tried to do a workaround but lasted an hour or so. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. Most of the time my Mac would connect. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Download the My BT app to check your bill, test your speeds and activate your internet security products. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. At conservative gathering, Trump is still the favourite. Can you seamlessly switch back and forth between the two modes? Not sure which hub or router you're using? Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. It never occurred to me that bridge mode would bypass the router section. 9:11 AM. What is the difference between WiFi 6E and WiFi 6? Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. BT Smart Hub settings - make your router faster and less annoying. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Bridge mode does appear to exist on the Smart Hub. BT Business Hubs: Help and guides for your model. Connect your devices Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Look for the tab on the back of your hub. You can't exit the first few steps. Thanks. This means that you've got no control over which network your device joins. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. Can Nigeria's election result be overturned? Understand rental and other basic charges, Enter the admin password. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. I have an update to share with you all regarding this issue. 9h23. Cleverly, the security password is the same for both networks and can only be changed for both. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. Make sure you keep your hub on all the time. The router is now displaying hidden ssid. There are at least adozen other things that also result in the same situation. Enter the username and password for your BT Smart Hub 2 router. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Does anyone know if a Sonos Boost would resolve the issue? Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Can anyone shed any light on this? 01-10-2020 Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Time will tell if this is a permanent fix but its worked this evening. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. I don't think the workaround for modem mode works. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 At least Ive got Sonos working now even though it is at the expense of 5ghz. >. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Guide to 4G Assure. Read about our approach to external linking. Expert Reviews is a registered trade mark. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. I shouldnt have to have 5Ghz permanently switched off. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. If previous posts are correct it probably works on the Business version and not on the Residenial ones. Were sorry for any inconvenience caused.. Switching Smart Setup on and off on the BT Smart Hub 2 Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. Enter http://192.168.1.254 into the address bar to go to the management page. Click OK. Announcements, Guides & Community Updates. 01-10-2020 Do I need a WiFi 6E router to use WiFi 6E products. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Its only when you connect direct to the Hub. all fixed. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. 01-10-2020 Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. Weve been experiencing the same frustration with this issue. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Thanks for the explanation. How are people to fault trace if they dont know all of the possible scenarios? You should see a box similar to the one shown below. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. How can I turn it on and off? Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Assuming it will work on the business hub though as it's a visible option. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Using the BT Hub Manager Web admin interface of the BT Smart Hub 2 router. BT is offering firmware updates to those affected. Simply connect a 3rd party router to any LAN port on the hub. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. - edited What is the difference between WiFi 6E and WiFi 6? Guide to the BT Business Smart Hub 2. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? No problem. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . Connecting your computer to your broadband. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . - edited The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. Links to user manuals and other documents for BT Hubs for broadband. Thanks. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. Still having trouble with this. 2) ClickWireless. Im glad you got a fix, but thats a completely different issue that results in the same symptom. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". 10:43 AM. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Baldrick1. Go to My Network. It should appear as soon as you connect to the Hub and open a browser. Select the Link Configuration sub-tab. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Configure the modem for transparent bridge or modem only mode. This isnt a viable long term solution though for me. Numerous complaints have appeared on the company's community forums over the last few months. Do I need a WiFi 6E router to use WiFi 6E products? ? I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. 01-10-2020 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Ill ask my man at BT. Navigating ones way through these conflicting accounts is not easy. Connect using the QR code Seeing a different colour light? The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. Click a dropdown for your model of hub. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Click a dropdown for your model of hub. "Common sense is the collection of prejudices acquired by age eighteen." 03-10-2020 To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. - edited Read about our approach to external linking. This topic has been closed for further comments. The setting is on a page hidden on the home version. The default IP address is 192.168.1.254 but you can change that here. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. Wait a few moments for it to connect. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. At the bottom is a setting for. Therefore, it costs more money and were stuck in the contract till 2023! Check the box next to Auto Firewall Open. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Fix problems or report a fault with our troubleshooter. I did this on a Deco mesh. ie. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. When the lights have stayed solid blue for two minutes, your hub is ready to go. We hope you'll join the conversation by posting to an open topic or starting a new one. (the macaddress is the same as the wifi router apart from a few letters.) Clearly there is both and issue with BT and the Sonos app for iPhone on this. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. 30-09-2020 30-09-2020 - edited Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. At the bottom is a setting for Bridging. Vodafone Broadband: Great prices but at what cost? Plug the microfilter into the socket. Your BT Business Hub should now be in bridge mode. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. Microfilters: Why do you need them? Change the /internet part of the address to /routing. Click a dropdown for your model of Hub. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. Yes its not ideal. I too have just discovered this thread, having tried to sort things out for the last week. No idea how 2.4GHz can be too slow for any video streaming. The bug disrupts the . Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. Using BT Business Hub or router. I'll try and check later this week against a spare BT Business Hub 5 model. 7:56 PM Was quite easy to get the money credited to my account after that : ). Let's take a look at the legacy BT routers that are still capable of getting you online. better. Having a yolk sac that is too large or too small has been associated with pregnancy loss. I have disabled the bt fon and bt wifi to reduce my home network clutter. This wasnt an option for me however as my router isnt near any of the speakers. To make this change click on Advanced Settings, Wireless. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. This topic has been marked solved and closed to new posts due to inactivity. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. The company did not reveal why the problem was occurring. Changing Wireless Modeto 2 didn't fix the problem. Therefore, we can consider this issue closed. Scan the QR code to enter your hubs details automatically. If there is a hint then a custom password has been setup. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. ensure Sonos all working correctly via boost with 5ghz still turned off. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Just plug 3rd party router into the wall mounted Openreach fibre modem. 01-10-2020 You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference.

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